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Find more information on list views here: Salesforce - List View Walkthrough
Queues
Continuing Education
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A Queue is used to assign a record to a bunch of Users. We assign a Case record to a Queue when we know which team is responsible for the Case, but not which individual User will be responsible for the Case.
Queue membership must be assigned by a member of the DLT Systems & Data team.
Digital Learning
Queue | Queue Email |
|---|---|
IT/Tech Support | ce-systems@utah.edu |
Systems & Data | ce-systems@utah.edu |
Tier 1 Support | ce-systems@utah.edu |
Admin, Ops & Programs
Queue | Queue Email |
|---|---|
Academic Programs Queue | |
ELI Queue | |
Go Learn Queue | |
Lifelong Learning Queue | |
Osher Institute Queue | |
ProEd Queue | |
Registration & Information Queue | |
Return to the U Queue | |
Youth Education Queue | |
Youth Protection Services Queue |
Queue Considerations
| Note |
|---|
When closing a Case the Case Owner must be assigned to a User, not a Queue. |
Open a Case
Change the Case Owner
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