Service | Description | Request | SOP | Resources | SMEs | Notes |
|---|---|---|---|---|---|---|
D1 Access / Permissions | Get access Change permissions | Send a request to uclsupport@utah.edu Subject should be: “D1 PROD Access” or | Halli Taukiuvea Jeff Hullinger | |||
Go Learn Trip Management Dashboard | Subject: Go Learn Trip Management Dashboard | Link | Nathan Nicholas Data Analytics Team | |||
PeopleSoft Connector | Troubleshooting | Send a request to uclsupport@utah.edu | Lori Jensen | |||
SEVIS and/or Credly Integrations | Troubleshooting | Send a request to uclsupport@utah.edu | James Harris | |||
Marketing | Send a request to uclsupport@utah.edu | Andrew Stone | ||||
Bulk Upload | Send a request to uclsupport@utah.edu | Lori Jensen |
Salesforce Case Triage:
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Assignee
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Case Description
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James Harris, Lori Jensen, Halli Taukiuvea
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Permissions
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James Harris, Lori Jensen, Halli Taukiuvea
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Access
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Lori Jensen
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PS Connector
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James Harris
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SEVIS, CREDLY
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Andrew Stone
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Marketing
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Lori Jensen, Kate Barnabas
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Intranet Shut-Down
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Arainna Forth
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Business Processes and Questions
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James Harris
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Implementation and external requests
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James Harris, Kate Barnabas
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Rollout, System Transition
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Halli Taukiuvea
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Bugs - Configuration