In This Article: We'll be going over the workflow any schedulers should follow while scheduling classes for their unit for any given term. Helpful tips specific to each unit are also included.

Workflow for ELI, Osher, Lifelong Learning, Youth, and Test Prep

Workflow for Professional Education

The Importance of Proofing

Proofing is the process of check that all of your courses and classes are set up with correct information. Everyone makes mistakes and things do change, which is why it's so important that the data is reviewed regularly!

Proofing ensures a better customer experience. Regular proofing means that we're putting out accurate information and not misleading our customers.

What should I be proofing?

• Courses - this data is the foundation for everything else you do; courses must be set up before the start of the semester, so you'll want to prioritize proofing this area to minimize having to make changes later. Does the course description give the customer an accurate portrayal of what they're signing up for?
• Classes - pay special attention to instructor, location, meeting pattern, and any relevant class notes that could negatively impact the customer experience if they're incorrect.
• Fees - incorrect fees are a bad day for everyone! A fee that is too low (or missing) means we have to call customers and ask them make another payment. A fee that is too high creates additional work for the RI team by way of refunds. Either scenario can cause customers to have a bad experience with us.