Questions? | James Elder, James Harris, Elizabeth Aste, or Trung Le | |
Current Service Release (Version) / Status | Number / Status1.0 | |
Version Date | 22.02.02 | |
Page Labels | Project Management | |
Playbook Sections |
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Support Contacts
💬
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Expertise level
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Team
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Team lead
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Contact info
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Level 1 Request
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@ agent
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Service Request Form
Service Request @ Email
Service Request # Phone
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Level 2 SME
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@ sme
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@ Mgr
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Level 3 Owner
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@ owner
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@ Dir
Process Map
🏛
High level process map to give a visual of how the service is provided.
[Insert a Lucidchart Diagram] macro here. Point to the correct tab in the process map in Lucid
Process Steps
🎢
List the step by step process followed to deliver the service requested.
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Step Instructions
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Where Performed
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Notes
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Documentation
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Initiate Project Phase
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Opportunity - Task
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Wrike
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Task
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Backlog (Project in Wrike)
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Wrike using S&D Team
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Project
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Architecture
🏛
[Insert a Lucidchart Diagram] macro here. Point to the correct tab in the architecture map in Lucid
RelatedResources
🎽
List of additional resources including details on business, functional, non-functional, technical and other requirements, related projects and recent updates to the service.
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Business Case
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Activity Sequence Map
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Link to external docs from Wrike
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Charter Map
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Journey map
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Project Management Workflow Utilizing Wrike
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Process Steps
New Opportunities come in:
as Task
as Project
Projects are created in Wrike by utilizing the S&D Project Launch Blueprint.
Blue prints will be updated as we proceed with projects and learn from our experience.
A Confluence space is created for the project (working on the template for this)
This space should have at the minimum:
Requirements Document
QA Pages
Change/Decision Log
This is where all documentation for the project is developed.
Then the project proceeds through the planning, working, and finally the complete stage.
Architecture/Tools Used
Tool | Use Case | |
|---|---|---|
| 1 | Lucidchart/Lucidspark | Build workflows, brainstorming, activity sequence diagrams, journey mapping, etc. |
| 2 | Wrike | Project mangement, to do lists, etc. |
| 3 | Github | Version control |
| 4 | Teams | Communication |
| 5 | Confluence | Store requirements, documentation, etc. |