Assignee
Case Description
James Harris, Lori Jensen, Halli Taukiuvea
Permissions
James Harris, Lori Jensen, Halli Taukiuvea
Access
Lori Jensen
PS Connector
James Harris
SEVIS, CREDLY
Andrew Stone
Marketing
Lori Jensen, Kate Barnabas
Intranet Shut-Down
Arainna Forth
Business Processes and Questions
James Harris
Implementation and external requests
James Harris, Kate Barnabas
Rollout, System Transition
Halli Taukiuvea
Service | Description | Request | SOP | Resources | SMEs | Notes |
|---|---|---|---|---|---|---|
D1 Access / Permissions | Get access Change permissions | Send a request to uclsupport@utah.edu Subject should be: “D1 PROD Access” or | Jeff Hullinger - Access & resets Halli Taukiuvea Jeff Hullinger- Permissions | Halli Taukiuvea, as D1 System Admin, will handle all permission changes | ||
Go Learn Trip Management Dashboard | Subject: Go Learn Trip Management Dashboard | Link | Nathan Nicholas Data Analytics Team | |||
PeopleSoft Connector | Troubleshooting | Send a request to uclsupport@utah.edu | Lori Jensen | |||
SEVIS and/or Credly Integrations | Troubleshooting | Send a request to uclsupport@utah.edu Include SEVIS or Credly in the subject line | James Harris | |||
Marketing | Send a request to uclsupport@utah.edu | Andrew Stone | ||||
Bulk Upload | Send a request to uclsupport@utah.edu | Lori Jensen |
Salesforce Case Triage:
Section imports are not available at this time (9/22/2023). Inform the requester of this and close the salesforce case. |