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Queue

Request Types

Operations

  • Phone

  • Building security

    • keys/access to buildings

    • cameras

  • Copier Service

  • Furniture

Technology Services Support

  • Purchasing IT (AV or plugs into computer)

  • General desktop support

    • New Equipment

    • Equipment troubleshooting

  • Printer Access

  • Connectivity

    • VPN Access

    • VPN troubleshooting

  • Outlook

    • Troubleshooting

    • Access to shared resources

    • Requests for resources

    • Calendar Access or Addition

  • Computer Lab

    • Installations

    • Troubleshooting

  • Desktop Security

  • Zoom

    • Zoom Recordings

  • Kaltura

  • What gets routed to UIT? (we would help with facilitate)

    • Network

Information Systems Management

  • Peoplesoft Scheduling

    • Class Cancellations

    • Set up new classes, new instructors, time or day changes

    • Catalog Information, title changes, description changes, subject codes

    • Fee changes, item types

  • System Access, questions, training (CLSS, Astra, PS, Tableau)

  • Systems Access (Box, Salesforce, Intranet, etc.)

    • Question about Outlook access, centrally managed?

  • Destiny One

    • Access

    • Connector issues

    • Configuration requests

  • Access to web applications such as

    • Intranet

    • Salesforce

      • Information for outside requesters

      • Salesforce email lists

    • Qualtrics

  • Firewall Rules

  • UCL Web/ Web Updates

    • Class materials list

  • Mediaspace

    • My Media Accounts

      • Video Storage and Future Access

Data Analytics

  • Reporting

    • Tableau

      • Enrollments

      • Fees

      • Budget

      • Payroll

      • Grades

    • Heat Maps

    • Pace Graphs

    • Canvas

Exam Services

  • Assign to Mariah Nielson

    • Scheduling an online exam

    • Smarter Proctoring/Schedule Exams tool

    • Exam troubleshooting

HR (future)

  • Access inbox, box, (for recent departures)

  • question about access no longer needed.

  • Outlook grant access to former employees Inbox

Unknown

  • Training support for desktop applications

  • Teams setting up their own Outlook Calendars

Notes:

If a person named in the text of the case (example: Hello Angie, etc.), then the case can be directly assigned to said person. Always make sure the send email notification box is checked before assigning the case.