View a Case
[List view exerpt]
Find more information on list views here: Salesforce - List View Walkthrough
Queues
Continuing Education
Digital Learning
Open a Case
Change the Case Owner
Accept a Case
Change Owner
Transfer to a Queue
Activity Feed Walkthrough
[Activity Feed, including Chatter, exerpt]
Find more information about the Activity Feed and Chatter here: [link]
Case Emails (Threading)
Close a Case
[Merge a Case]