Service | Description | Request | SOP | Resources | SMEs | Notes |
|---|---|---|---|---|---|---|
D1 Access / Permissions | Get access Change permissions | Send a request to uclsupport@utah.edu Subject should be: “D1 PROD Access” or | Halli Taukiuvea Jeff Hullinger | |||
Go Learn Trip Management Dashboard | Subject: Go Learn Trip Management Dashboard | Link | Nathan Nicholas Data Analytics Team | |||
PeopleSoft Connector | Troubleshooting | Send a request to uclsupport@utah.edu | Lori Jensen | |||
SEVIS and/or Credly Integrations | Troubleshooting | Send a request to uclsupport@utah.edu | James Harris | |||
Marketing | Send a request to uclsupport@utah.edu | Andrew Stone | ||||
Bulk Upload | Send a request to uclsupport@utah.edu | Lori Jensen |
Salesforce Case Triage:
Assignee | Case Description |
|---|---|
James Harris, Lori Jensen, Halli Taukiuvea | Permissions |
James Harris, Lori Jensen, Halli Taukiuvea | Access |
Lori Jensen | PS Connector |
James Harris | SEVIS, CREDLY |
Andrew Stone | Marketing |
Lori Jensen, Kate Barnabas | Intranet Shut-Down |
Arainna Forth | Business Processes and Questions |
James Harris | Implementation and external requests |
James Harris, Kate Barnabas | Rollout, System Transition |
Halli Taukiuvea | Bugs - Configuration |