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Service Name

Project Management Process (PMP)

Service Description / Definition

Project Management Process (PMP) for the Systems and Data Team at Digital Learning Technologies

Service Owner

James Elder (Unlicensed)

Current Service Release (Version) / Status

Number / Status

Version Date

22.02.02

Page Labels

PMP Project Management

Playbook Sections

​ Support Contacts

💬

Expertise level

Team

Team lead

Contact info

Level 1 Request

@ agent


Service Request Form
Service Request @ Email
Service Request # Phone

Level 2 SME

@ sme

@ Mgr


Level 3 Owner

​@ owner

@ Dir


​ Process Map

🏛

High level process map to give a visual of how the service is provided.

[Insert a Lucidchart Diagram] macro here. Point to the correct tab in the process map in Lucid

​ Process Steps

🎢

List the step by step process followed to deliver the service requested.

Step Instructions

Where Performed

Notes

Documentation

1

Initiate Project Phase

2

Opportunity - Task


Wrike


Task


3

Backlog (Project in Wrike)

Wrike using S&D Team

Project


4





​ Architecture

🏛


[Insert a Lucidchart Diagram] macro here. Point to the correct tab in the architecture map in Lucid

​​ RelatedResources

🎽

List of additional resources including details on business, functional, non-functional, technical and other requirements, related projects and recent updates to the service.

-

Note improvement opportunities as comments on the requirement row on the requirement page and edit the status to “needs update”.

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