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  1. Confirm Contact details are correct on Case Submission

  2. Assign Case Reason

  3. Complete Case, if possible

  4. If not possible, assign to appropriate queue for Tier 2 processing.

  5. For Cases that belong to programs, change Record Type to Program Support and then assign to the appropriate program Queue.

Case Description

Triage

Assignee

Case Description

James Harris, Lori Jensen, Halli Taukiuvea

Permissions

James Harris, Lori Jensen, Halli Taukiuvea

Access

Lori Jensen

PS Connector

James Harris

SEVIS, CREDLY

Andrew Stone

Marketing

Lori Jensen, Kate Barnabas

Intranet Shut-Down

Arainna Forth

Business Processes and Questions

James Harris

Implementation and external requests

James Harris, Kate Barnabas

Rollout, System Transition

Halli Taukiuvea

Bugs - Configuration

Notes: