D1 Production Case Triage

Confirm Contact details are correct on Case Submission
Assign Case Reason
Complete Case, if possible
If not possible, assign to appropriate queue for Tier 2 processing.
For Cases that belong to programs, change Record Type to Program Support and then assign to the appropriate program Queue.

Assignee	Case Description

Assignee	Case Description
James Harris, Lori Jensen, Halli Taukiuvea	Permissions
Halli Taukiuvea, Jeff Hullinger	Access and/or Password Reset
Lori Jensen	PS Connector
James Harris	SEVIS, CREDLY
Andrew Stone	Marketing
Lori Jensen, Kate Barnabas	Intranet Shut-Down
Arainna Forth	Business Processes and Questions
James Harris	Implementation and external requests
James Harris, Kate Barnabas	Rollout, System Transition
Halli Taukiuvea	Bugs - Configuration

Notes:

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