D1 Production Case Triage

Owned by Alex Manzione
Last updated: Sept 21, 2023
1 min read

Process For Handling Cases

  1. Confirm Contact details are correct on Case Submission

  2. Assign Case Reason

  3. Complete Case, if possible

  4. If not possible, assign to appropriate queue for Tier 2 processing.

  5. For Cases that belong to programs, change Record Type to Program Support and then assign to the appropriate program Queue.

Assignee

Case Description

Assignee

Case Description

James Harris, Lori Jensen, Halli Taukiuvea

Permissions

Halli Taukiuvea, Jeff Hullinger

Access and/or Password Reset

Lori Jensen

PS Connector

James Harris

SEVIS, CREDLY

Andrew Stone

Marketing

Lori Jensen, Kate Barnabas

Intranet Shut-Down

Arainna Forth

Business Processes and Questions

James Harris

Implementation and external requests

James Harris, Kate Barnabas

Rollout, System Transition

Halli Taukiuvea

Bugs - Configuration

 

Notes: