...
Confirm Contact details are correct on Case Submission
Complete Case, if possible
If not possible, assign to appropriate queue for Tier 2 processing.
For Cases that belong to programs, change Record Type to Program Support and then assign to the appropriate program Queue.
Case Description
Triage
Assignee | Case Description |
---|---|
James Harris, Lori Jensen, Halli Taukiuvea | Permissions |
Halli Taukiuvea, Jeff Hullinger | Access and/or Password Reset |
Lori Jensen | PS Connector |
James Harris | SEVIS, CREDLY |
Andrew Stone | Marketing |
Lori Jensen, Kate Barnabas | Intranet Shut-Down |
Arainna Forth | Business Processes and Questions |
James Harris | Implementation and external requests |
James Harris, Kate Barnabas | Rollout, System Transition |
Halli Taukiuvea | Bugs - Configuration |
Notes: