Scheduling FAQ

A: Halli made a fantastic training course on Canvas to run you through the basics! You will need access to the course, which you can find here: https://utah.instructure.com/courses/558712.

A: You can find a full list of item types on the Scheduling Item Types page on the Knowledge Base.

A: There are generally 2 schedulers per unit; this allows for the main scheduler to receive some backup help. Unit schedulers are documented here: CECE Schedulers (Astra and CLSS).

A: Updates cannot be made to courses after the first day of the term. If the content of a course changes during the semester, the course must be cancelled; all students will then be dropped and re-added to a newly created course.

A: Changes usually only take 1 business day to take effect, however, it depends on when you submitted the request. Please submit requests before 12pm on any given day to expect changes by the next business day. Otherwise, please allow for 2 business days.

• Requests that are submitted later in the day may not be processed until the next morning depending on staff work hours and workload, which means that they won't be submitted prior to the regularly scheduled website update. In that scenario, it would be 2 business days since you submitted the request before it took effect. 

A: If any changes are made to the course or class content while the class is running, the class must be cancelled; the students will need to give consent to be enrolled in the new class. 

A: If the class has already been published, you must submit a request to cancel it through the help center. It the class has not been published but has some enrollments, you will still need to submit a request. If the class has not been published and has no enrollments, then you can cancel it in CLSS. 

• Cancelling a class through the CLSS system that has not been published but has enrollments will cause a problem where the students don't get refunded. Please submit that as a request through the help center to avoid that outcome!

A: You can find those on the registrar's website here.

A: The first day of the semester you're currently in.

A: There is a list of all the classrooms available at 540 Arapeen on this KB page: UUCE Classrooms and Space Information. You'll find room number, room type, capacity, and a picture for each room.

A: There is a section in the Canvas training course on CLSS that guides you through this process. That page can be found here: https://utah.instructure.com/courses/558712/pages/add-new-or-additional-sections-in-clss?module_item_id=9052152. If you do not have access to this training course, please contact someone on the IS&T team and request access.

A: Yes. You'll need to add those class fees to the class level.

A: You can add the instructor name in the class notes. Once the instructor receives their UNID, you'll need to request the instructor be officially added through the comments system in CLSS.

A: If the class takes place somewhere that isn't a location within PeopleSoft, select Salt Lake as the location and enter the rest of the information in the class notes field. 

A: Currently, you can request proofs through the "Data? Yes, please!" help center. In the future, this feature will be moving to self-serve and you'll be able to pull the reports yourself.

A: Attributes are a characteristic of a Course of a Class. Attributes are used in reporting and affect how our classes appear on the Continuing Education website. You can find a list of attributes here: Scheduling Attributes.

A: New Attributes cannot be applied to classes without first consulting with the Data Team because these attributes affect reporting and information on the web. To request a new attribute, submit a request to the Data Team before contacting lower campus. (see policy here)