Outlook - How to add/use a department mailbox

Add a shared mailbox to Outlook

Open Outlook.
Choose the File tab in the ribbon at the top left of the Outlook application
Under Account Information you should see your email listed in a drop down menu. Under you email drop down select Add Account.
Type the shared email address, such as email@utah.edu.
*Select Exchange
*Sign in using yourunid(u1234567)@umail.utah.edu (The “Username” prompt)
(At the university of Utah umail sign in page) Sign in again using yourunid(u1234567)@umail.utah.edu and password.
DUO Authenticate Making sure the “Remember me for 12 hours” is DESELECTED
Select your account
Choose OK
You may need to restart Outlook before the mailbox shows on the side panel

*These may not be an option, if not you can skip these steps

Open Outlook.
Choose New Email.
If you don't see the From field at the top of your message, choose Options > From.
Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address.
Choose OK.
Finish typing your message and then choose Send.
From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list.
Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

Open Outlook.
Open the email message you want to reply to.
From field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox.
Finish typing your message and then choose Send.
When you want to send a message from your shared mailbox, the address will be available in your From drop down list.
Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.